Setup and Troubleshooting > Linux > Firefox for Linux

Firefox for Linux

On Linux, ThomsonNOW supports Firefox version 1.0–1.5. The following settings will help you get the best performance from ThomsonNOW. If you have problems with ThomsonNOW later on, begin your troubleshooting by reconfirming these settings.

For use with ThomsonNOW, Firefox must be configured to allow cookies and pop-ups.

Allowing Cookies in Firefox for Linux

ThomsonNOW uses cookies to track your school name and preferences, among other things. Here's how to enable them in Firefox for Linux.

To allow cookies in Firefox for Linux
  1. Select Tools > Options > Privacy.
  2. Under Cookies, select Allow sites to set cookies.
  3. For Keep Cookies, select Until they expire.
  4. Click OK.

Allowing Pop-ups in Firefox for Linux

ThomsonNOW uses pop-up windows to display error messages and Help. Here's how to enable them in Firefox for Linux.

Note: The following instructions are for Version 1.5. The exact steps for different versions of Firefox may vary slightly.

To allow pop-ups in Firefox for Linux
  1. Select Edit > Preferences.
  2. Select the Content tab.
  3. Be sure the Block Popup Windows setting is not selected.
  4. Click OK.
To allow pop-ups in Firefox for ThomsonNOW only
  1. Select Tools > Options
  2. Select the Content tab.
  3. Make sure the Block Popup Windows option is selected, and click Allowed Sites.
  4. Type or copy the URL for ThomsonNOW (or type *.ilrn.com) into the field labeled "Address of web site:"
  5. Click Allow. The ThomsonNOW URL is added to the list of allowed sites.
  6. Click Close, then click Okay.

    7. Note: There are many third-party pop-up blockers (Google, Yahoo!, etc.) available for Internet browsers. If you are using any of these, consult their directions for instructions on allowing pop-ups.

Clearing the Cache and Cookies in Firefox for Linux

If you ever start seeing errors in ThomsonNOW, a good first troubleshooting step is to clear your Firefox browser cache and cookies. You will need to reselect your school the next time you sign in.

To clear the cache and cookies in Firefox for Linux
  1. Go to Tools > Options > Privacy.
  2. For Cookies, click the Clear button.
  3. For Cache, click the Clear button.
  4. Click OK to exit.

Enabling Javascript in Firefox for Linux

ThomsonNOW requires Javascript for many of its functions. If you get a Javascript failure in the System Check, you may need to update your browser software. However, it may be that you simply need to enable Javascript in your browser before starting ThomsonNOW. (Firefox 1.0.4 shown; other versions may differ.)

To enable Javascript in Firefox for Linux
  1. In Firefox, go to Edit > Preferences.
  2. Under Web Features, select Enable Javascript.
  3. Click OK.
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